Aon is seeking a Customer Experience Specialist in Rotterdam who will be responsible for managing and improving customer feedback programs, analyzing customer journeys, and driving customer satisfaction initiatives. The ideal candidate will be data-driven, analytically skilled, and capable of translating customer insights into actionable improvement projects.
As a Customer Experience Specialist, your primary responsibilities will include managing the customer feedback program, conducting comprehensive analyses of customer interactions, and developing strategies to enhance overall customer experience. You will be the critical voice of the customer within the organization, working closely with various departments to identify and implement improvement initiatives.
The role requires a minimum of 3 years of B2B Customer Experience or marketing experience, with a proven track record in analyzing customer journeys, understanding loyalty metrics, and driving process optimization. You should have a HBO diploma preferably in Marketing or Customer Experience, strong analytical skills, and the ability to translate complex data into meaningful insights and actionable recommendations.
Aon offers a competitive compensation package ranging from €3,600 to €4,600 monthly, with a flexible working model that includes hybrid work arrangements. Additional benefits include a 19.21% flexible salary component, premium-free pension, attractive bonus opportunities, and Aon Wellbeing Days. The organization provides an autonomous work environment with opportunities for professional growth and development.
