As a Customer Experience Specialist, you will be the primary face of the business customer experience. Your core responsibilities include managing and developing the customer feedback program, organizing comprehensive customer feedback analyses, advising on customer experience development, and ensuring consistency in data definitions and measurements such as NPS (Net Promoter Score) and First Time Fix (FTF) metrics.
The ideal candidate will possess a minimum of 3 years of B2B Customer Experience or marketing experience with a strong focus on customer experience. You should have demonstrable experience with customer journeys, customer satisfaction, loyalty programs, and process optimization. A bachelor's degree, preferably in Marketing or Customer Experience, is required. You will need to be data-driven, results-oriented, capable of working independently, and skilled in stakeholder management.
Aon offers a dynamic and autonomous working environment with a competitive salary range between €3,600 and €4,600 monthly. The role provides flexibility with a hybrid working model, opportunities for professional development, and additional benefits including an attractive bonus scheme, premium-free pension, and Aon Wellbeing Days. The team consists of eight communication and customer engagement professionals focused on the business market, offering autonomy and the ability to work flexibly.
