A Customer Care Advisor role at Barclays providing exceptional customer service for business banking customers. You'll handle inbound calls, resolve customer queries, and represent Barclays' values while delivering high-quality customer support across multiple communication channels.
Primary responsibilities include providing customer service through chat, email, and phone, resolving complex customer needs with personalized solutions, collaborating across bank teams, and identifying process improvement opportunities for customer care.
Required experience includes previous customer service experience, preferably in a telephony environment, excellent verbal and written communication skills, strong attention to detail, problem-solving abilities, and the capacity to work independently while taking ownership of customer interactions.
Barclays offers a dynamic work environment with opportunities for professional growth, competitive salary of £26,500 per annum, flexible working arrangements, and the chance to be part of a global financial organization that values individual contributions and provides comprehensive support for career development.
