A Customer Relations Officer role at Barclays focused on managing and resolving customer complaints professionally. You'll engage with customers, provide clear communication, and collaborate with internal teams to maintain positive customer relationships and enhance service delivery.
As a Customer Relations Officer, your primary responsibilities include addressing customer questions, concerns, and requests about accounts, products, and services in a timely and professional manner. You will collaborate across teams to integrate customer care initiatives, manage customer records, and execute customer service activities through multiple communication channels like chat, email, and phone.
Successful candidates will possess strong communication skills, ability to work under pressure, and demonstrate professionalism when handling customer complaints. Experience in financial services is preferred. You'll be assessed on critical skills including risk management, business acumen, strategic thinking, and digital technology proficiency.
Barclays offers a dynamic work environment with opportunities for professional growth, competitive benefits, and a commitment to diversity and inclusion. The role provides a chance to develop expertise in customer relations within a global financial institution, with potential for career advancement and skill development.
