A unique opportunity to provide exceptional customer service in a complex financial environment. This role requires native-level bilingual skills in English and Portuguese, with ability to resolve intricate customer queries across various communication channels in the European banking operations landscape.
Primary responsibilities include providing customer service through multiple communication channels like chat, email, and phone, executing complex customer service requirements, and resolving specific customer inquiries related to banking products, transactions, and payments.
Required skills include fluent Portuguese and English, world-class customer service abilities, proficiency in Microsoft systems, comprehensive knowledge of SEPA and international payment methods, understanding of data protection regulations, and strong operational rigor. Additional European language skills are highly valuable.
Barclays offers a dynamic work environment with opportunities for professional growth, diverse team collaboration, continuous learning, competitive compensation, and the chance to work in a globally respected financial institution with innovative technology and customer-centric approach.
