A senior customer service role at Barclays in Inverness, focusing on providing exceptional customer support through complex problem-solving and personalized service. The role requires strong communication skills, empathy, and the ability to handle intricate customer inquiries across various channels.
Primary responsibilities include providing customer service through multiple communication channels like chat, email, and phone, resolving complex customer needs with personalized solutions, and collaborating across different bank teams to improve customer care processes.
The role requires strong analytical skills, ability to execute prescribed activities to a high standard, potential team leadership responsibilities, and a commitment to maintaining risk controls and understanding regulatory compliance.
Barclays offers comprehensive training, opportunities for personal development, a competitive salary of £26,500 per annum, and the chance to work in a dynamic, inclusive environment that values individual contributions and provides pathways for professional growth.
