A senior customer service role at Barclays in Stirling, focused on providing exceptional customer service through complex customer interactions. The position requires resolving intricate customer needs across various communication channels, with opportunities for professional development and growth within the banking operations team.
This role involves providing high-quality customer service through multiple communication channels including chat, email, and phone, with a focus on resolving complex customer inquiries and delivering personalized resolutions for each case.
The ideal candidate will have strong communication skills, ability to collaborate across teams, demonstrate analytical thinking, and possess the capability to provide specialized advice while managing risk and maintaining regulatory compliance. Experience in banking, customer service, or financial operations is highly valuable.
Barclays offers a competitive salary of £26,500 per annum, comprehensive training, opportunities for professional development, and a supportive work environment that values individual contribution and personal growth. The role provides flexibility with hybrid working options and the chance to be part of a global, respected financial institution.
