A Senior Customer Service Advisor role at Barclays where you'll provide exceptional customer service, resolve complex customer needs, and contribute to improving customer care processes. This role requires strong communication skills, empathy, and a desire to take ownership of personal development while working directly with customers.
This role focuses on providing comprehensive customer service across various communication channels, resolving complex customer inquiries, and improving overall customer experience at Barclays. Primary responsibilities include handling customer interactions via chat, email, and phone, executing personalized resolutions, and collaborating with teams across the bank to integrate customer care processes.
The ideal candidate will have strong analytical skills, excellent communication abilities, and experience in customer service. They should be capable of identifying industry trends, providing specialist advice, managing risks, and maintaining high standards of operational efficiency. Experience in banking, financial services, or complex customer resolution environments is highly valuable.
Barclays offers a competitive salary of £26,500 per annum, comprehensive training, opportunities for personal development, and a supportive work environment. The role provides a chance to work in a globally respected financial organization with opportunities for career growth, learning from industry experts, and contributing to a dynamic customer service team.
