A Senior Customer Service Advisor role at Barclays in Greater Manchester, providing exceptional customer service in branch, resolving complex customer needs, and supporting Barclays' commitment to personalized financial guidance.
Primary responsibilities include providing customer service through multiple communication channels, executing customer service requirements with personalized resolutions, collaborating across bank teams, identifying process improvements, and developing customer care procedures and controls.
Required experience includes specialist customer advice skills, ability to manage complex inquiries, demonstrate leadership behaviors, take ownership of work processes, build stakeholder relationships, communicate sensitive information effectively, and continuously develop operational expertise.
Barclays offers a dynamic work environment with full training, competitive salary of £26,500, opportunities for personal development, an inclusive culture that values diversity, and a chance to work for a globally respected financial organization that helps communities and businesses thrive.
