Ben is seeking an experienced Senior Customer Success Manager to manage enterprise customer portfolios, drive user adoption, and ensure long-term customer success. The ideal candidate will have B2B SaaS experience, be comfortable presenting to senior stakeholders, and passionate about delivering exceptional customer experiences in a fast-paced startup environment.
As a Senior Customer Success Manager, your primary responsibilities will include strategically managing a portfolio of enterprise customers, driving high NPS and user adoption rates, and ensuring account retention through proactive engagement and strategic planning.
The role requires extensive experience as a Senior Customer Success Manager in a B2B SaaS environment, with proven ability to present to C-level executives, track health metrics, take initiative, and collaborate cross-functionally. You should demonstrate strong analytical skills, product enthusiasm, and the ability to thrive in ambiguous, fast-moving startup contexts.
Ben offers a comprehensive compensation package including competitive base salary with equity, monthly personal allowance, £500 annual learning and development budget, work-from-home setup allowance, extensive health and wellness benefits, flexible holidays, and a supportive, diverse company culture focused on employee growth and satisfaction.
