Berenberg is seeking an Application Support Specialist for their Onlinebanking team in Hamburg. The role involves providing technical support for Wealth Management and Corporate Banking customers, working closely with internal teams to resolve technical issues and maintain IT systems in a modern, technology-driven banking environment.
The primary responsibilities include providing competent technical helpdesk support for online banking customers, troubleshooting complex technical problems, collaborating with second and third-level support teams, and managing daily operations using an ITIL-based ticket system.
Candidates must have a completed banking or IT systems integration qualification, with professional experience in technical support for online banking or IT support in financial services. Strong communication skills in German and English, with the ability to explain complex solutions clearly, are essential.
Berenberg offers a competitive package including flexible working hours, 30 days of annual leave, targeted development programs, internal mentorship, various allowances, and a dynamic work environment that encourages innovative thinking and entrepreneurial spirit.
