The primary role involves providing competent technical support for online banking customers, understanding banking processes and IT systems, supporting VIP employees with hardware and software applications, explaining complex problem solutions, collaborating with second-level support teams, participating in projects, and maintaining internal system data and knowledge databases.
Ideal candidates should have completed training as a system integration IT specialist, possess multiple years of IT support experience preferably in financial services, demonstrate excellent communication skills, and have extensive technical experience with Citrix, MS Office, Cisco, mobile devices, Windows Server, Active Directory, cloud services, and network technologies.
Berenberg offers a comprehensive package including flexible working hours, 30 days of annual leave, diverse professional development opportunities, targeted internal and external training programs, a mentorship system, additional benefits like job bike programs, family services, health programs, and a culture that encourages independent thinking and entrepreneurial spirit.
