Citi is seeking an experienced Applications User Support Senior Analyst for their Risk Systems Support Team in Warsaw. The role involves providing critical technical and business support for Institutional Clients Group and Citi Commercial Bank users, focusing on resolving system queries, investigating data issues, and supporting risk application users globally.
This role involves comprehensive business and technical support for Citi Risk Applications, handling user queries, providing system troubleshooting, and ensuring smooth operational functionality across risk management platforms.
The ideal candidate will have 3-5 years of experience in customer service or operations, strong IT systems knowledge, professional SQL and Unix skills, and the ability to analyze complex data quality issues. Technical problem-solving, financial markets understanding, and collaborative work style are essential.
Citi offers a competitive compensation package including private medical care, life insurance, pension plan contributions, employee assistance program, hybrid working model, sport card, learning resources, performance bonuses, and opportunities for professional growth in a global financial technology environment.
