This role is primarily responsible for comprehensive customer interaction, documentation management, and system setup processes. Key responsibilities include daily management of account opening and maintenance processing, ensuring accurate and timely delivery of superior customer service, managing cross-functional relationships, and driving process improvements in client onboarding.
Candidates must have 5-8 years of experience in documentation review and account maintenance, with strong interpersonal communication skills. Proficiency in English and Romanian is mandatory, along with demonstrated project management capabilities, ability to coach teams, and skill in developing performance matrices to track productivity and defects.
Citi offers a competitive compensation package including a hybrid work model, home office allowance, private medical care, pension plan contributions, group life insurance, employee assistance program, and extensive learning and development opportunities. The role provides career progression across geographies and business lines in a diverse and inclusive workplace.
