Primary responsibilities include serving as a single point of contact for internal and external clients, addressing customer inquiries efficiently, conducting necessary analyses, communicating resolutions, informing clients about system issues, and conducting individual training on CitiDirect platform.
Required experience includes 2+ years of professional experience, advanced Bulgarian and fluent English, strong analytical and problem-solving skills, customer service background, excellent communication abilities, MS Office literacy, and technical proficiency. Command of Hungarian is considered an advantage.
Citi offers a competitive compensation package with numerous benefits including hybrid working model, cafeteria program, home office allowance, private medical care, pension plan contribution, group life insurance, employee assistance program, learning and development opportunities, flexible work arrangements, and career progression across geographies.
