Citi's Business Command Center (BCC) is seeking a Senior Analyst to manage Major Incidents, Cyber Events, and Ops Risk Events for their Trade and Treasury Solutions and Securities Services global business. The role involves coordinating incident response, escalation, and communication across technology and business teams.
As a Major Incident Manager, you will facilitate coordination and communication of critical incidents impacting client services, serving as a crucial liaison between business and technology teams. Your primary responsibilities include rapid incident escalation, impact assessment, and driving incidents to successful resolution.
The ideal candidate will have financial services experience, strong problem-solving skills, and expertise in incident management. You should possess ITIL Foundation Certification, excellent communication abilities, and experience working with global teams. Technical proficiency with service management tools like ServiceNow is preferred.
Citi offers a dynamic, global work environment with opportunities to develop critical skills in incident management, cyber event response, and operational risk mitigation. This role provides a chance to work at the intersection of technology and business strategy, supporting critical financial services infrastructure.
