A leadership role managing client engagement specialists in the EMEA region, focusing on client retention strategies, reducing churn, and ensuring high customer satisfaction across diverse markets. Requires strong strategic insights, team management skills, and deep understanding of B2B client relationships.
Primary responsibilities include guiding a team of Client Engagement Specialists, setting clear performance objectives, managing client retention targets, and serving as an escalation point for complex client issues across the EMEA region.
Candidates must possess 7+ years of client retention or account management experience, with strong analytical skills, proficiency in CRM systems, and ability to make data-driven strategic decisions. Requires deep understanding of customer needs, B2B technology industries, and capability to build lasting client relationships.
The role offers competitive benefits including private medical cover, life insurance, fitness reimbursement, employee assistance program, and opportunities for professional growth within a globally recognized information and news organization known for innovation and depth of business intelligence.
