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Job description
EY is seeking an experienced Customer Technology Manager to lead CRM projects in a dynamic digital transformation practice. The role involves managing complex technological implementations, working with cross-functional teams, and driving customer-centric technology solutions in an innovative consulting environment.
Primary responsibilities include identifying organizational needs, taking end-to-end accountability for project delivery, building client relationships, planning and executing project tasks, leading cross-functional teams, designing roadmaps for personalization and analytics, collecting business requirements, and managing technological solution implementations.
Required experience includes minimum 7 years implementing CRM solutions, 4+ years consulting or marketing strategy experience, proven track record as a delivery manager, professional certifications in project management, and a bachelor's degree in engineering, computer science, or marketing. Candidates must demonstrate exceptional technical and interpersonal skills, with deep understanding of CRM architectures and implementation methodologies.
EY offers a challenging position with significant responsibility, market-based compensation, professional development opportunities, an innovative work culture, flexible working arrangements, AI-powered tools, dedicated career counseling, wellness programs, and a collaborative international environment focused on personal and professional growth.
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