The role involves leading and supporting major customer relationship transformation programs for French and international clients. Primary responsibilities include strategic scoping, defining functional needs, identifying technology impacts on customer relationships, developing marketing strategies, designing omnichannel distribution strategies, and creating differentiated customer experiences.
Candidates must have at least 6 years of professional experience with a strong digital expertise that is strategic, technological, and customer-centric. A master's level education is required, with fluent English skills. Experience in CRM or data-related domains is considered advantageous. The ideal candidate should demonstrate excellence, adaptability, strong analytical skills, and the ability to work effectively with executive-level stakeholders.
EY offers an opportunity to work with leading international clients in multicultural, international teams. The organization provides geographical mobility opportunities, participation in international professional communities, and a dynamic environment focused on digital transformation and organizational change. The role includes team leadership, autonomous project delivery, commercial proposal development, service offering enhancement, and continuous professional development.
