First Direct seeks customer service professionals to provide exceptional support in a telephony-based role. The ideal candidate will excel in communication, demonstrate strong interpersonal skills, and be comfortable handling banking queries while supporting digital services.
As a Customer Service Representative, your primary responsibilities will include communicating transparently with customers, delivering exceptional service through confident and friendly telephone interactions, and providing comprehensive support for banking services. You will be expected to handle customer inquiries professionally, demonstrate clear communication skills, and resolve complex customer issues efficiently.
The role requires candidates with strong interpersonal abilities, exceptional attention to detail, and the capacity to think critically. Ideal candidates will have prior customer service experience, preferably in financial services, with demonstrated ability to navigate digital platforms, understand banking products, and provide informative guidance to customers. Technical proficiency, problem-solving skills, and the ability to work in a fast-paced environment are crucial.
First Direct offers an attractive compensation package starting at £24,000, with extensive benefits including 33 days of annual leave, free parking, EV charging, onsite gym, personal trainer access, complimentary BUPA healthcare, and opportunities for career progression. The hybrid working model allows flexibility between home and office, with comprehensive training programs and a supportive work environment focused on professional development.
