First Direct is seeking a customer service professional to deliver exceptional support in a telephony-based role. You'll communicate transparently, provide digital service information, and work in a dynamic environment that values accuracy and personal growth.
As a Customer Service Representative, your primary responsibilities will involve providing exceptional telephony-based customer service for a leading financial institution. You'll be handling banking queries, communicating transparently with customers, and demonstrating high levels of interpersonal skills to resolve customer issues effectively and efficiently.
The ideal candidate will have strong communication skills, attention to detail, and the ability to think creatively about digital service solutions. Experience in customer service or finance is preferred, but not mandatory. You must be self-motivated, professional, and capable of maintaining high accuracy in your interactions. The role requires adaptability, as you'll be working across home and office environments.
First Direct offers an attractive compensation package including a starting salary of £24,000, 33 days of holiday, free parking, EV charging, onsite gym, personal trainer, Starbucks, and free BUPA healthcare. The organization provides extensive training, career progression opportunities, and a supportive work environment that emphasizes personal and professional development.
