HSBC is seeking a Customer Service Advisor for its contact centre in Hamilton. The role involves providing exceptional telephone-based customer service, resolving customer queries professionally, and supporting digital banking platforms. Ideal candidates will have strong communication skills and a passion for delivering outstanding customer experiences.
Primary responsibilities include providing exceptional telephone-based customer service, resolving customer queries efficiently, and handling a wide range of transactions across multiple systems while maintaining high accuracy. Advisors will be expected to support customers with HSBC products and guide them towards digital banking platforms.
Candidates must demonstrate resilience, technical proficiency, and the ability to work in a fast-paced contact centre environment. Strong communication skills are essential, with the ability to hold clear, professional conversations and solve problems effectively. While banking experience is not mandatory, customer service experience is crucial.
HSBC offers an attractive compensation package starting from £24,000, comprehensive benefits including 25 days' paid holiday, free parking, on-site gym, and a subsidized nursery. The role provides hybrid working flexibility, professional training over 15 weeks, and opportunities for career development within a global banking environment.
