Join HSBC's Contact Centre team in Swansea as a Customer Service Advisor, providing exceptional telephone-based customer support. This role requires strong communication skills, resilience in a fast-paced environment, and the ability to process transactions efficiently while maintaining a high degree of accuracy.
Primary responsibilities include providing exceptional telephone-based customer service, resolving customer queries professionally and efficiently, using multiple systems to process transactions quickly and accurately, and supporting customers in understanding HSBC products and digital banking platforms.
Required experience includes demonstrated customer service skills, ability to work in a busy contact centre environment, technical proficiency with multiple systems, problem-solving capabilities, excellent communication skills, and the ability to handle customer interactions professionally. No prior banking experience is necessary, as comprehensive training will be provided over 15 weeks.
The role offers a competitive salary starting from £24,000, comprehensive benefits including 25 days' paid holiday, free parking, on-site gym, OFSTED subsidized nursery, employee discounts, pension and healthcare schemes. HSBC provides a hybrid working environment with flexible shift patterns, professional development opportunities, and a commitment to creating an inclusive workplace.
