HSBC is seeking experienced customer service professionals to provide exceptional telephone-based support in their contact centre. The role involves resolving customer queries professionally, using multiple systems, and supporting digital banking platforms.
As a Customer Service Advisor, your primary responsibility will be providing exceptional telephone-based customer service, helping customers resolve their queries efficiently and professionally across various HSBC products and services.
Candidates must have proven customer service experience, strong technical ability to navigate multiple systems, excellent problem-solving skills, and a resilient approach to working in a fast-paced contact centre environment. Strong communication skills and attention to detail are essential.
HSBC offers competitive compensation starting at £24,000, comprehensive benefits including 25 days paid holiday, employee discounts, pension and healthcare schemes, hybrid working flexibility, and a structured 12-week training program to support your professional development.
