HSBC is seeking a Customer Service Consultant who will provide outstanding customer service, educate customers on digital banking platforms, and support vulnerable customers. The ideal candidate is passionate about delivering exceptional customer experiences, with strong communication skills and a helpful personality.
The primary responsibility involves being the first point of contact for customers in branch, taking ownership of individual customer needs, delivering exceptional service, and providing education about HSBC's digital services and fraud awareness.
Successful candidates must demonstrate excellent communication skills, ability to engage effectively with customers, show empathy, take ownership of customer enquiries through resolution, and be resilient in a continuously changing environment. Previous customer service experience is helpful but not mandatory.
HSBC offers an attractive compensation package including a starting salary of £25,061, over six weeks of holiday, market-leading pension contributions, BUPA Healthcare, life assurance, flexible benefits platform, and opportunities for professional development and career growth.
