HSBC is seeking a Customer Service Representative who will provide exceptional face-to-face banking services in the Isle of Wight branch. The ideal candidate will have strong communication skills, be passionate about customer experience, and be willing to learn and develop in a dynamic banking environment.
Primary responsibilities include delivering exceptional face-to-face customer service in a fast-paced branch setting, processing a wide range of financial transactions with high accuracy, and supporting customers in understanding HSBC's self-service devices and digital banking platforms.
Successful candidates will demonstrate excellent communication skills, the ability to build strong customer connections, show empathy, and take ownership of customer inquiries from start to resolution. Previous customer service experience is helpful but not mandatory.
HSBC offers professional development through a learning platform, opportunities for career growth, and a commitment to creating diverse and inclusive workplaces. The role provides a chance to work in a supportive team environment, improve banking workflows, and contribute to enhancing customer banking experiences.
