HSBC is seeking passionate customer-focused professionals for a Mortgage Associate role in Swansea. This position offers an opportunity to engage with customers, solve problems, and provide superior mortgage services with no formal qualifications required.
As a Mortgage Associate, you will play a critical role in the mortgage department by handling customer inquiries, understanding their unique mortgage needs, and providing efficient and positive customer service. Your primary responsibilities will include engaging with customers via telephone, adhering to call processes and guidelines, and delivering outstanding customer support throughout their mortgage journey.
The ideal candidate will possess excellent communication skills, effective problem-solving abilities, and the capacity to work in a fast-paced environment. While no formal qualifications are required, the role demands a proactive approach, strong verbal communication, and a genuine passion for helping customers navigate their mortgage experiences.
HSBC offers a competitive starting salary of £24,000, hybrid work arrangements in Swansea, and significant opportunities for career progression. The company is committed to creating diverse and inclusive workplaces, providing ample support and development opportunities for employees. As part of the mortgage team, you'll have access to comprehensive training, flexible working hours, and the chance to make a meaningful impact in customers' financial lives.
