Primary responsibilities include executing end-to-end work order management, coordinating planned and reactive services, detailed work planning with engineering teams and supply chain, and accurately recording information for service requests, incidents, and complaints. The role involves monitoring and escalating work orders, managing service delivery, and maintaining communication with customers about resolution status.
Required experience includes working in administration, work order management, scheduling environments, with advantageous experience in facilities management. Candidates must demonstrate strong coordination skills in mobile field force environments, parts management, and subcontract service delivery. Essential skills include working in customer service-driven environments with performance measurement and personal work targets.
The role offers professional growth within JLL, a global real estate services company committed to supporting employees through flexibility, personalized benefits, and opportunities to develop meaningful careers. JLL provides a dynamic work environment that empowers employees to contribute to shaping the future of real estate services while offering competitive professional development opportunities.
