A Content Design Analyst role in Small Business Chase Payment Solutions, focusing on creating and optimizing product support content for clients. This role requires bilingual skills in English and Canadian French, with an emphasis on technical writing, content architecture, and user experience design.
Primary responsibilities include developing support content for SMB Payments products, supporting content integration for new product launches, creating web content in English and Canadian French, and managing content production timelines.
Required qualifications include fluency in English and Canadian French, expertise in content design principles, proven experience in creating user-friendly digital content, understanding of accessibility guidelines, and strong technical literacy in financial services products.
The role offers an opportunity to work with a global financial leader, develop professional skills in content design, collaborate with cross-functional teams, and contribute to improving customer experiences in the payments industry.
