A senior leadership role in customer success for JPMorgan's central Infrastructure Platforms team, focusing on driving customer experience, retention, and strategic product adoption across technology platforms.
Primary responsibilities include developing comprehensive customer success strategies, managing customer onboarding journeys, driving customer health metrics, and leading cross-functional teams to deliver exceptional customer experiences across cloud technology platforms.
Requires advanced experience in customer success roles, proven ability to influence product adoption, deep technical knowledge of cloud offerings, expertise in managing complex matrix organizations, and strong communication skills at executive levels. Candidates must demonstrate leadership in technical account management and strategic planning.
Offers an opportunity to work with a global financial leader, develop strategic customer relationships, drive technological innovation, and contribute to high-impact infrastructure platform services while working in a diverse, inclusive professional environment with opportunities for significant professional growth.
