Legal & General is seeking a Service Delivery Manager to proactively lead and develop a department, demonstrating exceptional leadership and coaching skills to drive performance and deliver business objectives in the Underwriting & Claims sector.
Responsibilities include leading Team Managers to deliver performance targets across service levels, quality, customer satisfaction, and efficiency metrics. Primary focus on motivating teams, implementing action plans, and ensuring consistent service delivery.
Candidates should possess proven operational excellence, deep understanding of regulatory requirements, and comprehensive knowledge of the Financial Services Industry. Strong leadership skills, ability to coach and develop talent, and experience managing operational teams are essential.
The role offers competitive compensation including annual performance-related bonus, generous pension contributions, life assurance, private medical insurance, flexible working options, and opportunities for professional growth within a dynamic and inclusive organizational culture.
