NielsenIQ is seeking a proactive Customer Support Associate in Brussels to provide high-quality client support, conduct data analyses, and help clients navigate their consumer intelligence platforms. The ideal candidate will have a master's degree, FMCG sector knowledge, and 1-3 years of experience in market research or marketing.
This role involves conducting comprehensive client analyses, addressing data and methodology questions through the NIQ-NSS online portal, and playing a key role in process improvement across offshore teams. The associate will help clients adopt the Discover platform, gather feedback, and create documentation to enhance customer experience.
The ideal candidate should possess a master's degree from a business school or university, with strong FMCG sector knowledge. Required experience includes 1-3 years in market research, marketing, or category management, preferably with an FMCG manufacturer. Essential skills include fluency in English, analytical capabilities, effective communication, problem-solving, and project management in cross-functional environments.
NielsenIQ offers a flexible working environment with hybrid work options, internal training, detailed onboarding, and staff events. Additional benefits include volunteer time off, LinkedIn Learning, and an Employee-Assistance-Program. The company provides a dynamic, innovative workplace that values individual skills and talents, with opportunities for professional growth in a leading consumer intelligence company.
