A proactive role in customer service for NielsenIQ focusing on supporting key clients in the FMCG (Fast-Moving Consumer Goods) sector, providing market expertise and resolving client issues using retail measurement databases and analytics.
Provides comprehensive daily support to key clients by answering questions, resolving complex issues, and offering market expertise related to Nielsen's Retail Measurement System (RMS) product. Responsibilities include identifying client business needs, proactively proposing solutions, and translating client requirements into actionable instructions for internal departments.
Requires a master's degree preferably in economics, mathematics, statistics, or marketing from leading universities. Candidates must demonstrate excellent communication skills, relationship management abilities, strong client orientation, and high-level business English proficiency. The ideal candidate will have a strategic approach to client service and the ability to manage expectations of both internal and external stakeholders.
NielsenIQ offers a dynamic international work environment with hybrid and flexible working arrangements. Benefits include access to learning platforms, mentorship programs, professional development opportunities, life and health insurance, corporate equipment, volunteer time off, LinkedIn Learning, and an Employee Assistance Program. The role provides a unique opportunity to work with major international FMCG manufacturers and enhance professional expertise in retail measurement.
