Primary responsibilities include onboarding and training clients on the data analytics tool, analyzing data to improve customer experience, handling customer requests and complaints, maintaining ongoing customer relationships, networking to identify new business opportunities, minimizing customer churn, and participating in industry events and forums.
Required experience includes 1-3 years in account management or commercial positions within FMCG manufacturing. The ideal candidate is autonomous, highly organized, analytical, and passionate about customer service. Strong communication skills, ability to work in dynamic environments, and willingness to travel are essential. Multilingual capabilities (especially European languages) are appreciated.
NielsenIQ offers a competitive benefits package including a flexible working environment, volunteer time off, LinkedIn Learning, and an Employee Assistance Program. The company provides opportunities to work with a leading consumer intelligence platform, with potential for professional growth in a rapidly evolving e-commerce analytics market.
