A dynamic role managing client portfolios in EMEA and US for an e-commerce analytics provider, focusing on client onboarding, relationship management, and supporting the digital shelf data market with cutting-edge solutions.
Primary responsibilities include onboarding and training clients on the Data Impact platform, analyzing data to enhance customer experience, resolving customer requests and problems, maintaining ongoing customer relationships, networking to identify new business opportunities, minimizing customer churn, and participating in industry events and forums.
Ideal candidates will have 1-3 years of experience in account management or commercial roles within FMCG manufacturing, possess strong analytical and organizational skills, demonstrate autonomy, and have excellent communication abilities. Candidates should be passionate about customer service, structured in their approach, and willing to work in a dynamic, fast-moving team environment.
NielsenIQ offers a competitive benefits package including a flexible working environment, volunteer time off, LinkedIn Learning, and an Employee-Assistance-Program. The role provides an opportunity to work with a leading consumer intelligence company operating in over 100 markets, offering professional growth, exposure to the exploding e-commerce market, and a chance to be part of an innovative, global organization.
