A client-facing role within NielsenIQ's Customer Support team that offers growth opportunities. Ideal for professionals who are client-oriented with strong communication and analytical skills, seeking to support clients by resolving queries and managing stakeholder interactions in a data-driven environment.
This role involves directly supporting clients by resolving their queries, minimizing ticket handoffs, and ensuring high client satisfaction. Primary responsibilities include providing outstanding customer service, consulting on platform usage, conducting market trend analysis, providing client training, and managing end-to-end query resolution processes across various internal teams.
The ideal candidate will possess fluent Polish and strong Business English, well-developed analytical skills, exceptional problem-solving capabilities, and a demonstrated ability to understand operational processes. Candidates should have experience with Microsoft Office, strong interpersonal skills, a results-oriented attitude, and preferably some understanding of the local FMCG market.
NielsenIQ offers a comprehensive benefits package including a Multisport card, private medical coverage, life insurance, flexible working environment, additional days off, professional development opportunities, modern office space, mixed work system (home and office), and chances to engage in social and charity activities.
