NielsenIQ is seeking an Online Panel Helpdesk Specialist to provide technical and administrative support for a German online media research panel. The role involves supporting panelists, troubleshooting technical issues, and maintaining communication between panel members and the organization.
As an Online Panel Helpdesk Specialist, primary responsibilities include providing comprehensive support to German online media research panel participants through email and telephone, offering first-level technical assistance, and managing communication between panelists and support departments. The role involves supporting application installations, answering panelist questions via Zendesk, and acting as a crucial liaison between panel members and the organization.
The ideal candidate must possess excellent German and English language skills, strong communication and organizational abilities, and proficiency in MS Office. Technical affinity, the ability to effectively convey technical information, and basic IT troubleshooting experience are highly valued. Experience in support and telephone hotline environments is considered advantageous.
NielsenIQ offers a competitive benefits package including a flexible working environment, volunteer time off, LinkedIn Learning access, and an Employee-Assistance-Program. The company provides opportunities to work with a global consumer intelligence organization committed to diversity, equity, and inclusion, offering professional growth and development in a dynamic, innovative workplace.
