Design and implement interactive voice response (IVR) solutions and chatbot technologies using advanced platforms like Genesys Cloud Architect. Develop comprehensive communication systems that enhance customer experience and operational efficiency across digital channels.
Requires strong technical expertise in IVR development, bot creation, and hands-on experience with technologies like VXML, AWS, Google Dialogflow, and Amazon Lex. Candidates must demonstrate ability to work collaboratively, manage multiple projects simultaneously, and adapt to rapidly evolving technological landscapes.
Offers competitive compensation, opportunities for international project collaboration, professional growth within Santander Group, and a dynamic work environment that supports innovation and personal development in cutting-edge digital banking technologies.
