This role involves comprehensive supervision of onboarding and customer activities, including daily operations management, incident handling for external BAU operations teams, and implementation of onboarding and customer projects. The professional will be responsible for managing operational workflows, controlling service level agreements (SLAs), and supporting the Control Model team.
Ideal candidates must have over 5 years of relevant experience, demonstrating strong operational knowledge of customer cycles, control model expertise, and proven project management skills. A Business Administration background is required, along with fluent English communication abilities. Technical proficiency in managing operating equipment, documentation control, and understanding regulatory changes is crucial.
Santander offers a compelling package including competitive compensation, attractive benefits, international project collaboration opportunities, and potential for career growth within a dynamic, agile company. The role provides a chance to work in a startup-like environment with strong corporate backing, collaborate on international initiatives, and contribute to an innovative financial technology platform.
