Primary responsibilities include directly engaging with customers through multiple communication channels, resolving customer inquiries and issues efficiently, maintaining accurate customer records, and consistently delivering high-quality service that meets Santander's standards. The role requires proactive problem-solving, strong communication skills, and the ability to navigate complex customer interactions in a fast-paced banking environment.
Candidates must possess excellent interpersonal skills, proficiency in digital communication platforms, and a customer-centric approach. Required experience typically includes previous customer service roles, preferably in financial services, with demonstrated ability to handle complex customer requests, utilize banking systems, and maintain a professional demeanor under pressure.
Santander offers competitive compensation, comprehensive training programs, opportunities for professional development, and a dynamic work environment. The bank provides ongoing learning opportunities, potential career progression, and the chance to work with a global financial institution committed to innovation and customer satisfaction.
