Santander is seeking a Customer Experience Advisor to join their Retail and Business Banking team, focusing on customer interactions and delivering exceptional service. The ideal candidate will play a crucial role in managing customer relationships, resolving inquiries, and contributing to the bank's customer-centric approach.
Primary responsibilities include managing customer interactions across various channels, providing comprehensive support to retail and business banking customers, handling complex customer inquiries, and ensuring high-quality service standards are consistently met.
Required experience includes strong communication skills, proficiency in customer service technologies, ability to work in a fast-paced banking environment, and demonstrated problem-solving capabilities. Candidates should have prior experience in customer-facing roles, preferably in financial services.
Santander offers competitive compensation, professional development opportunities, a dynamic work environment, and the chance to be part of a global banking institution that impacts millions of lives daily. The role provides opportunities for career growth and continuous learning in a supportive organizational culture.
