Santander is seeking a dedicated Customer Experience Advisor for their Retail and Business Banking Customer Interactions team. This role involves directly supporting customers, solving their queries, and contributing to the bank's high-quality service standards.
Primary responsibilities include managing customer interactions across various channels, providing comprehensive financial guidance, resolving customer inquiries efficiently, and maintaining accurate customer records while ensuring exceptional service quality and compliance with banking regulations.
Candidates must have excellent communication skills, demonstrated customer service experience, strong problem-solving abilities, and a professional demeanor. Proficiency in digital banking platforms, understanding of financial products, and ability to work in a fast-paced banking environment are essential.
Santander offers competitive compensation, opportunities for professional development, a supportive work environment, comprehensive benefits package, and the chance to work with a globally recognized financial institution committed to innovation and customer satisfaction.
