As a Customer Experience Advisor, you will be responsible for managing customer interactions across various channels, resolving complex inquiries, providing personalized banking solutions, and maintaining high standards of customer service. Primary responsibilities include handling customer transactions, addressing account-related questions, and proactively identifying opportunities to enhance customer satisfaction.
The ideal candidate will have excellent communication skills, demonstrated ability to work in a customer-facing role, strong problem-solving capabilities, and a professional demeanor. Candidates should possess previous experience in customer service, banking, or related fields, with proficiency in digital communication tools and banking systems.
Santander offers a dynamic work environment with opportunities for professional growth, competitive compensation, comprehensive benefits package, and the chance to work for a global banking institution. The role provides an opportunity to develop customer relationship management skills, gain exposure to banking operations, and contribute to the bank's customer experience strategy.
