As a Customer Experience Advisor, you will be responsible for managing customer interactions across multiple channels, resolving complex customer queries, and providing comprehensive support to both retail and business banking customers. Your primary responsibilities include handling customer inquiries professionally, identifying and addressing customer needs, and maintaining high standards of service quality.
The ideal candidate will have strong communication skills, previous customer service experience in a financial services environment, and the ability to work in a fast-paced banking setting. You should possess excellent problem-solving abilities, be comfortable with technology, and have a customer-first approach. A background in financial services, banking, or related customer interaction roles is highly desirable.
Santander offers a dynamic work environment with opportunities for professional growth, competitive compensation, and the chance to be part of a global banking organization. You will receive comprehensive training, access to ongoing professional development, and the opportunity to contribute to an organization that serves 140 million lives daily. The role provides a platform to develop advanced customer service skills, gain deeper insights into banking operations, and build a rewarding career in financial services.
