This role involves providing exceptional customer service and support within Santander's Retail and Business Banking Customer Interactions team. The ideal candidate will interact directly with customers, resolve inquiries, and contribute to creating positive customer experiences in a professional banking environment.
Primary responsibilities include managing customer interactions across various channels, handling customer queries professionally, processing banking transactions, and maintaining high standards of service quality while adhering to Santander's customer experience protocols.
Required experience includes strong communication skills, ability to work in a fast-paced banking environment, proficiency in customer service technology, and demonstrable problem-solving capabilities. Candidates should have prior experience in customer-facing roles, preferably in financial services.
The role offers competitive compensation, opportunities for professional development, exposure to a global banking brand, and the chance to be part of an innovative financial services organization that impacts millions of customers daily.
