Santander is seeking a Customer Experience Advisor who will play a critical role in delivering exceptional customer service and interactions within Retail and Business Banking. This role focuses on managing customer relationships and providing high-quality support through direct customer engagement.
Primary responsibilities include managing customer interactions across various channels, resolving customer queries efficiently, maintaining high standards of customer service, and contributing to the overall customer experience strategy within Retail and Business Banking.
The ideal candidate will have strong communication skills, previous customer service experience, ability to work in a fast-paced environment, and demonstrate problem-solving capabilities. Candidates should possess excellent interpersonal skills and be comfortable handling diverse customer needs.
Santander offers competitive compensation, professional development opportunities, a dynamic work environment, and the chance to be part of a global financial institution that impacts millions of customers daily. The role provides an opportunity to develop skills in customer relationship management and contribute to the bank's strategic objectives.
