As a Customer Journey Specialist, your primary responsibilities will include analyzing and mapping current customer interaction processes, identifying potential improvements in service delivery, and developing strategic recommendations to enhance overall customer experience across multiple touchpoints within the banking ecosystem.
The ideal candidate will possess strong analytical skills, experience in customer experience design, and a deep understanding of digital banking trends. Requirements include a bachelor's degree in business, marketing, or a related field, with a minimum of 2-3 years of professional experience in customer experience, digital transformation, or service design roles.
Santander offers a competitive compensation package, opportunities for professional growth, exposure to innovative banking technologies, and the chance to work in a global, dynamic organizational culture that values creativity, collaboration, and continuous learning. The role provides significant opportunities to make meaningful impacts on customer service strategies and contribute to the bank's digital transformation initiatives.
