Primary responsibilities include analyzing customer journey touchpoints, mapping customer interaction processes, identifying pain points and bottlenecks in customer experiences, and developing comprehensive recommendations for improving service delivery and customer engagement strategies across multiple business channels.
Required experience includes strong analytical skills, proficiency in data analysis tools, excellent communication abilities, understanding of customer experience principles, and demonstrated ability to develop actionable insights from complex customer interaction data. Candidates should have a bachelor's degree in business, marketing, or related field with 2-3 years of customer experience or business analysis experience.
The role offers competitive compensation, opportunities for professional development, exposure to innovative banking technologies, potential career advancement within a global financial institution, comprehensive benefits package, and the chance to work in a dynamic, customer-centric environment that values strategic thinking and continuous improvement.
