Santander is seeking a Customer Journey Specialist who will play a critical role in understanding and improving customer experiences across business processes. The ideal candidate will analyze customer interactions, identify pain points, and develop strategies to enhance overall customer satisfaction and engagement.
As a Customer Journey Specialist, you will be responsible for mapping and analyzing customer interactions across various touchpoints, identifying opportunities for process improvement, and developing strategies to enhance the overall customer experience. You will collaborate with cross-functional teams to implement customer-centric solutions and drive operational efficiency.
The ideal candidate will have strong analytical skills, experience in customer experience management, and the ability to translate complex customer insights into actionable recommendations. You should possess excellent communication skills, proficiency in data analysis tools, and a deep understanding of customer behavior and service design principles.
Santander offers a dynamic and innovative work environment with opportunities for professional growth, competitive compensation, and the chance to make a meaningful impact on 140 million customers' lives. The role provides exposure to digital transformation initiatives, professional development programs, and the ability to work with a global, forward-thinking financial institution.
