Primary responsibilities include creating and implementing the highest customer service quality standards in complaint management, building customer satisfaction processes, simplifying communication, ensuring accessibility compliance, conducting training programs, analyzing customer behaviors, performing quality controls, tracking market trends, and participating in innovative bank initiatives.
Required skills include comprehensive knowledge of complaint handling processes, practical experience in document simplification, understanding of banking products and procedures, strong teamwork abilities, practical MS Excel skills, and preferably a simple language consulting certification. The ideal candidate will demonstrate adaptability, strategic thinking, and a commitment to continuous improvement.
Santander offers an attractive compensation package including employment contract, hybrid work model, internal development programs, strategic projects, team support, motivational systems, banking product offerings, housing loans, private healthcare, multi-sport cards, wellbeing activities, parental support, and benefits for individuals with disabilities.
